Trade Counter & Customer Service

Job Description

The Trade Counter & Customer Services Executive role is responsible for various tasks within the business, the key duties are listed below.

This role will involve a high level of administrative tasks and competing pressures on time, so excellent organization and self-management skills are required.

Responsibilities & daily duties include:

• Serving Customers on our busy trade counter with confidence, respect and a highly professional attitude
• Answering customer telephone calls, ensuring excellent levels of service
• Managing customer payments and ensuring all internal systems are accurately updated and maintained.
• Offering support and guidance to customers, if required, having sufficient product knowledge to discuss product options with the customer.  Proactively enhancing your own product knowledge and keeping abreast of new products being introduced into the business including technical specifications. Continual training provided.
• Being accountable for customer complaints you deal with.  Raising common issues of concern with management for review as required
• Development of sales to help reach company growth targets
• Ad-hoc tasks as required to support the business
• Occasionally Cover in other branches for holiday/sickness cover
• Process Sales orders on our system
• Place Purchase orders with suppliers (for non-stock special order items – training provided)
• Deal and respond to email enquiries
• Source and quote prices for customers
• Call Customers with updates on orders
• Liaise with suppliers and our warehousing operations on deliveries etc
• Work with Branch Manager(s) on queries and leads
• Check stock levels on both our own and suppliers’ products

Liaise with our accounts dept on invoice and payment enquiries / issues

Company expectations

        You are expected to have a clear understanding of the company's policies and vision and how you can contribute to these i.e., efficient service that aims to impress the customer along with above average levels of branch cleanliness and professionalism.

        Company Mission Statement “Putting the customer at the heart of what we do"     This is achieved by our constant desire to develop and improve the business ultimately making sure we are always at the leading edge of the industry.

 A valid driving licence is required as at times you may need to travel to other branches.

Hours Monday to Friday with alternate Saturdays.

07.30 - 16.30 / 08.30 - 17.30 + alternate Saturday morning on rota.

Salary  £25.500 incresing to £27. 000 after a 3 month probation.

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.