Team Leader

Job Description

Do you have experience in the Lettings Industry and want to put those skills to good use? Do you enjoy leading a dynamic and motivated team? Are you passionate about providing a great customer service?

A fantastic opportunity has arisen to join our established residential lettings team, as a Team Leader within our Property Management Team.

Our Team Leaders play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve. As a market leading Agent, we`re on the lookout for people with great communication and relationship skills, strong leadership skills, and a passion for delivering a quality customer service!

Your day-to-day duties may include:

• Managing and leading a team to motivate and inspire colleagues to support each other to achieve individual, team and company goals.
• Assisting with training, developing, coaching and undertaking of 1-2-1’s with Property Managers in your team to get great results.
• Monitoring the teams customer service Key Performance Indicators.
• Overseeing, supporting and advising colleagues on maintenance works, end of tenancy deposits, safety certification and compliance, by having a sound knowledge of housing legislation and regulations.
• Using your lettings knowledge and experience to help your colleagues with daily queries and assisting with more complex letting situations.

• You may also have a small portfolio of properties to manage.

About You:

• A minimum 3 years’ experience in residential lettings or 2 years in a leadership position (essential)
• Excellent communication skills – both written and verbal
• Good at building and maintaining relationships with customers and stakeholders across the business
• Effective in time management and managing expectations
• Naturally robust with a ‘can-do’ attitude
• Self-motivated – able to work independently whilst maintaining a role as part of our team

Opportunities of being a Property Management Team Leader:-

• Full training provided, including Team Leader development
• Excellent career progression, with opportunities across the business
• Qualifications in residential lettings, including the Level 3 in Residential Lettings & Property Management

Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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