IT Support Engineer

We are seeking a motivated and customer-focused IT Support Engineer to join our client’s team in a growing independent IT Support specialist provider in the Reading area. This role offers career progression prospects as your experience develops and a broad scope to work with a broad range of projects in areas such as cybersecurity, certifications, MS 365 and resolving server issues. The successful candidate must live close to Reading, possessing a "can do" attitude and a friendly and confident manner. Car driver essential.

Day to day responsibilities:

• Providing technical support to clients and maintaining client systems - full training and coaching provided
• Assisting with managing and delivering client projects
• Developing and implementing IT support process and documentation
• System administration and maintenance tasks
• Maintaining best practice knowledge to contribute to knowledge base

Requirements

• Proven experience in an IT support role
• Experience in Managed Service Provider (MSP) or similar environment is advantageous
• Strong technical knowledge of Microsoft 365, Windows 11, Hyper-V, Active Directory, and Azure AD
• Familiarity with MSP tools such as Kaseya VSA (or other RMM), IT Glue, and Halo PSA
• Solid understanding of ITIL and IT support best practices
• Excellent problem-solving, communication, and customer service skills
• Relevant Microsoft certifications are highly desirable

Benefits:

• Private Health Insurance
• 25 days holiday + BHs
• Stakeholder Pension
• Gym Membership
• Life insurance and income protection
• Regular team social events

If you think you are suitable for this role, then please click 'APPLY' now!

Recruitment Note

Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.