Service / Office Manager

Job Title: Service / Office Manager

Location: West Lothian

Salary: Up to £32,500 per annum + bonus + benefits (negotiable based on experience)

About the Role: Are you a proactive Service / Office Manager with excellent business and commercial acumen? Do you thrive on providing a first-class service experience? If you have experience in Facilities Management or CAFM systems and a history of B2B service provision, we want to hear from you!

We are looking for a problem solver who can work at a fast pace and see what others don’t. This role is perfect for someone with proven FM experience or someone seeking a new challenge. Experience with CAFM systems or ticketing systems is essential.

Key Responsibilities:

• Partner with our Operations team to provide first-line support for Technical, Building Management, and Facilities Services.
• Oversee escalated issues and high-priority jobs from initial log to final resolution, ensuring excellent customer service.
• Utilise your knowledge of Microsoft platforms and software to enhance team performance.
• Maintain strong relationships with clients, partners, and stakeholders.
• Escalate issues where suppliers and engineers have failed to respond within contract timescales.
• Perform any other ad hoc duties as required.

Skills and Experience Required:

• Proven experience as a Service / Office Manager or in a similar senior management role.
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• Strategic thinking and problem-solving aptitude.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Experience in a similar environment, preferably in facilities or commercial FM helpdesk roles.
• Familiarity with CAFM/Ticketing systems.
• Strong sense of urgency and attention to detail.
• Ability to multi-task and enjoy a challenge.
• Good working knowledge of Microsoft Office and Microsoft Teams.
• Ability to manage direct reports and work both independently and as part of a team.

Working Hours:

• Monday - Friday, 9am-5.30pm
• Some out-of-hours work required on a rota basis every month.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career progression and professional development.
• A supportive and dynamic work environment.