Senior Library Assistant

Do you have great leadership skills?

Do you enjoy the challenge of problem-solving to sustain and improve front-line services?

Does the prospect of making a difference to communities through excellent library services motivate you?

If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes then this is your opportunity to be a Senior Library Assistant!

Salary: £25,584 to £25,992 per annum entitlement to Saturday Enhancement to working 7 hours 35 minutes for 1 in 2 Saturdays. You will also receive an additional Crawley Allowance.

Contract Type: Permanent

Working Pattern: Full time (37 hours per week)

Location: Crawley Library, Southgate Avenue Crawley, RH10 6HG

Interview Date: Wednesday 29 January 2025

Shifts

Week 1:

Monday 08:30am to 1:15pm

Tuesday 08:30am to 6:05pm

Wednesday OFF

Thursday 08:30am to 5:00pm

Friday 08:30am to 6:05pm

Saturday 08:30am to 5:05pm

Week 2:

Monday 08:30am to 1:15pm

Tuesday 08:30am to 6:05pm

Wednesday 08:30am to 5:05pm

Thursday 08:30am to 5:00pm

Friday 08:30am to 6:05pm

Saturday OFF

Crawley is a contemporary and welcoming library situated in a spacious building that features a café, conveniently located near the town centre.

The library hosts the Business & Intellectual Property Centre, as well as Employ Crawley, providing support for those interested in starting their own business or seeking employment opportunities. We collaborate with Crawley College and serve as the lending library for all their further and higher education courses.

The Opportunity

We are looking to recruit a Senior Library Assistant to join our senior team and support our friendly team of library assistants.

The duties of a Senior Library Assistant are wide ranging across many areas of the library service and include delivering a customer-facing library service and high-quality enquiry service.

You will need to provide information accurately and signpost to other services where necessary. You will be responsible for supervising and supporting Library Assistants and volunteers ensuring that they deliver a high standard of service to our customers.

This is an active position that involves carrying books, pushing trolleys, lifting boxes, and being on your feet for extended periods.

The role may sometimes involve working with challenging members of the public to solve more complex library queries such as dealing with overdue charges.

The variety of our work means that no two days are the same. We get huge job satisfaction from helping everyone who comes through our doors, and you could too!

It's not just about the books! We are looking for someone who understands the power of community and the importance of fostering a love for reading in people of all ages.

You will be a keen team player, able to work alongside partners and volunteers providing excellent customer service to the whole range of visitors to the library.

Flexibility is key as one moment you may be helping a customer log-on to the library Wi-Fi and download an eBook, the next leading a Baby Rhyme Time session for parents and babies.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

You will benefit from 25 days annual leave, rising to 28 days after 5 years' service plus the opportunity to buy additional leave, an excellent local government pension scheme as well as a range of discounts giving our staff access to hundreds of offers.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is CPP01034.

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

Struggling to apply? Book onto a Digital Support Session in a library near you to get help navigating our application form (subject to availability)

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This post is subject to right to work within the UK, satisfactory references, and a health check.

Equity, inclusion, and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

RSi