ICT Field Services Engineer

ICT Field Services Engineer - Inside IR35:

You need a valid Clean Uk Driving Licence and your own Vehicle.

We are seeking a ICT Field Services Engineer Line to join an exciting client's team on a temporary basis. The ICT Field Services Engineer will provide 1st and 2nd line support services to our people as well maintain and improve infrastructure. You will have a background of working within a busy environment, and experience in troubleshooting complex technical issues at in-depth levels. You must have a proven track record of problem-solving from start to finish in addition to being self-motivated and working alone at times. You will also play a key role in delivering the organisation's end user strategy - maintaining fit for purpose technology solutions, deploying hardware and providing first class support.

Key Responsibilities:

• Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion.
• You will travel to provide face to face services. This includes end to end management of field service jobs, expediting maintenance and troubleshooting procedures
• You will play a key role in delivering the organisation's end user strategy - maintaining fit for purpose technology solutions, deploying hardware and providing first class support.
• Ensure the IT needs of the client are met in relation to teaching, learning, and administration.
• Perform any hardware repair and replacement.
• Ensure equipment is installed and ready for use by end-user.
• Keep in line with internal and client agreed SLA's surrounding time taken to deliver each ticket/site deployment dependent on geographical location.

Essential Experience in the following is required:

• 1st-2nd line Support
• o/s support and Deployments
• Office 365 and 365 admin including intune

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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