Receptionist

Reception

• Welcome visitors, clients and employees with a professional, helpful and friendly demeanour.
• Promptly and professionally answer incoming phone call, ensuring responses within three rings.
• Screen and direct incoming phone calls to the appropriate department/individual.
• Issuing and manage visitor passes while maintaining visitors and staff logs in compliance and security procedures.
• Handle incoming and outgoing mail, packages, couriers, deliveries and DHLs.
• Arrange taxis for staff/board members/visitors as necessary.
• Provide accurate and timely information in-person, via phone or email.
• Schedule and manage meeting calendars, including room setup, refreshments, housekeeping and tidying up.
• Ensure the reception area is tidy and covered during all absences.

Office Assistant

• Perform general administrative tasks to support office operations.
• Manage the archiving process including records storage, retrieval and destruction and maintaining up to date records.
• Order and maintain office and kitchen supplies (excl. IT consumables).
• Follow the purchase order and invoice approval procedure, co-ordinating with vendors as necessary.
• Arrange and ensure the Bank's paper printing supplies are maintained and replenished, liaising with other offices and with printing specialists.
• Process income and outgoing mail, ensuring timely distribution and preparation for delivery.
• Preparation & handling of all outgoing post (including recorded or special delivery), maintaining and ordering supplies for the franking machine.
• Preparation & handling of all UK & International courier deliveries and despatches.
• Manage the office's main mailbox, directing inquiries appropriately.

* Assist the HR Manager and HR/Facilities Team when required.

• Undertake additional duties as assigned by Management.

Skills, Attributes & Credentials
* Experience: Prior experience is advantageous, but not essential.
* Excellent communication skills, written and verbal with the ability to maintain a professional tone and provide support at all times.
* High level of accuracy, attention to detail and reliability.
* Professional demeanour and communication style.
* Strong interpersonal skills and the ability to establish and maintain good relationships with the Bank and tenants, staff, clients/customers.

• Ability to manage multiple tasks and prioritise work effectively.
• A collaborative mindset and the ability to work effectively as part of a team.

* Proficient in PC and Microsoft Office skills.
Hours of Work
Monday to Friday 8.30am - 5.00pm (Working from Office)

Benefits

• Private Medical Insurance
• Life Insurance
• 25 Days Annual Leave

• Dental Insurance
• Non-Contributory Pension
• Annual Discretionary Bonus

Company Culture & Values

The Bank is committed to creating a diverse and inclusive workplace where all employees feel valued and respected in a professional environment.