IT Support Technician

Why Join Us?

• Work with an established business serving a blue-chip client base.
• Enjoy a varied and interesting role in a friendly, supportive team environment.
• Benefit from uncapped holidays, increasing with each year of service.
• Free onsite parking, a private pension scheme, and early finishes on Fridays.

About the Company

MTrec is delighted to support our client, a successful international organisation based in the Stanley/Consett area, in their search for an IT Support Technician.

As part of a highly specialised local company within a larger multinational group, you’ll enjoy working on diverse and engaging projects. With continuous investment in cutting-edge technology, this is an excellent opportunity for an IT professional seeking a rewarding and long-term career move.

Your Role

As an IT Support Technician, you will:

• Deliver all aspects of IT support, including onboarding, maintaining, training, and offboarding users and assets.
• Respond to support requests, log issues, and ensure compliance with internal policies and processes.
• Prioritise responses, deliver technical support, and resolve hands-on issues following standard operating procedures.
• Maintain and support systems, including Windows clients, servers, and networks.
• Manage cybersecurity measures, such as firewalls, backups, and antivirus software.
• Support and maintain devices like PCs, phones, mobiles, printers, and switches.
• Ensure information and cybersecurity records are updated to support audits and compliance.

About You

To succeed in this role, you will need:

• Proven experience in IT support roles.
• Strong teamwork skills and the ability to create positive user experiences.
• Experience managing and maintaining Windows domains, PCs, Microsoft Exchange, and Microsoft Office applications.
• Knowledge of securing Windows clients, servers, and networks.
• The ability to support the full lifecycle of users and assets, from onboarding to offboarding.
• Experience in disaster recovery activities.