Fundraising Team Leader

Charity Recruitment is hiring a Team Leader for a leading International Charity located near Camberwell. This is a temp to permanent role with an immediate start available. This role is in the office every day.

Key Responsibilities:
As the Team Leader, you will:

• Manage donor and supporter communications across various platforms, including emails, phone calls, social media, and correspondence.
• Contribute to donor newsletters, ensuring supporters are kept informed about the impact of their contributions and ongoing campaigns.
• Develop and maintain departmental protocols for handling supporter inquiries, setting service level targets, and tracking performance.
• Provide regular performance reports to management and identify areas for improvement.
• Collaborate with the Head of Individual Giving and Major Donor fundraisers to implement a comprehensive welcome program for new donors, ensuring their preferences are respected and communications are personalised.

Requirements:

• Experience managing a fundraising team
• Strong line management capabilities
• Proficiency in basic project and time management
• A background in customer or supporter care
• Excellent written and verbal communication skills suitable for donor engagement

This role offers an exciting opportunity to lead a motivated team and play a vital part in strengthening donor relationships for an impactful international charity.