Operations Manager - Sports Venue

Operations Manager - Sporting Venue South Kensington 34K

An exceptional opportunity to work at an iconic sporting venue in South Kensington where the facilities include multiple outdoor tennis courts, a padel court, floodlit astro pitch, netball court and a high footfall café with a huge tourist trade. As the operations manager you will work very closely with the General Manager of the venue to ensure that the programming of the courts and pitches and customer service across the operation is delivered consistently and that the revenue targets are achieved across all areas of the business. The business is in the fortunate position of having very high occupancy throughout the year, so this role is much more about the service delivery than having to chase new sales. Key focuses are:

• Day to day management of the centre, typically working opposite shifts to the GM.
• Lead responsibility for health and safety when on shift.
• Lead and develop a team of often young and inexperienced front-line staff.
• Rota management and ensuring effective staffing for key events and competitions.
• Ensure the programming is optimised and that all booking procedures are followed.
• Address and resolve customer complaints in person and on email.

We are ideally looking for a candidate who has:

• Managed a large team in a high footfall leisure or hospitality operation - maybe as a duty, front of house or operations manager. .
• Can demonstrate excellent interpersonal and organisational skills.
• Can work a combination of shifts, typically between 7am -9pm and one weekend in 2 and some bank holidays.

In addition to basic salary of 34K, the position offers a matched pension contribution of 6%, free meals on duty and 28 days holiday per annum.

Interviews are immediately available.