Internal Sales Technician

A fabulous highly successful and long-established manufacturer is searching for a Technical Sales Technician.
Working within a small friendly team, this role provides internal sales support to customers around the world. The ideal candidate will have knowledge of engineering or a technical qualification in a mechanical technology.

Key responsibilities:

• Responding to requests for quotations, engineered packages, accessories, and replacement parts.
• Processing, dispatching, and invoicing sales orders accurately.
• Coordinating with couriers to agree on terms as needed.
• Managing all day-to-day aspects of sales order entry.
• Communicating with customers via phone/email for inquiries regarding invoicing, delivery, and other general matters.
• Investigating issues and taking appropriate actions, including arranging returns for faulty items according to ISO9001 procedures.
• Handling service enquiries and progressing jobs to invoice status alongside the operations team.
• Maintaining a quotation log and following up on leads to convert quotes into orders.
• Providing customer service in line with company policies, procedures, and ISO9001 standards.
• Collaborating with the Engineering and Marketing teams to find solutions to customer needs.
• Staying up-to-date on product knowledge through internal training sessions.
• Maintaining confidentiality of all processed information.