Customer Services

Are you a process driven Customer Services clerk with experience in services ,manufacturing or engineering who is looking for a new role Are you confident in working with external customers and internal teams Are well organised and proactive with fantastic communication skills and a real passion for delivering excellence for your clients

Kingscroft has been asked to recruit for a Customer Services Clerk for a fast paced manufacturing business. As the ideal candidate you will have had experience of working in an administrative or customer facing role in a services , manufacturing or engineering setting. You will be confident of acting as the focal point for customer orders; liaising closely with sales initially and then through engineering, NPI, manufacturing, quality and dispatch.

The role will include:

• Supporting customers as the focal point for all product and progress queries on placed orders
• Reviewing customer orders from sales and processing through to production planning
• Contract review customer orders, including processing for shipment. Ensure customer requirements are fulfilled.
• Proactively communicate with customers and suppliers; communicate any anticipated delays and answer any customer concerns.
• Become a product and process specialist so you can provide general information against customer queries
• Manage customers who become inactive and link with sales to reactivate accounts
• Understand and comply with the sales system, process, and maintenance of the contact database.
• Adhere to and comply with the Quality Manual and procedures.

This is a fantastic opportunity to take on a key role for a business that is looking to improve its processes to enable continued growth and expansion. The successful candidate will have good opportunity for future career development.

Please apply today for a confidential discussion on the role.

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