Registration Officer

The General Dental Council (GDC) is recruiting for a Registration Officer to join our team on a full-time, 12 month fixed term contract. This role is Hybrid. In return you will receive a competitive salary of £22,864 - £26,898 per annum.

About us:

Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.

Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words, they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

About the role of Registration Officer:

If you offer experience of maintaining records and databases, this is an exciting opportunity to play a crucial role in ensuring the ongoing maintenance of the GDC’s dental register.

This is your chance to build on your own skills and experience and make a worthwhile contribution to our work.

Responsibilities as our Registration Officer will include:

• Assess and register all UK qualified applications, and applicants for restoration, ensuring that all evidence provided, including CPD where required, meets the criteria for registration, within set KPIs. Request outstanding documents where required. Obtain information in accordance and compliance with departmental procedures and deadlines
• Set up payment for applicants for registration and restoration to the register. Collect payments including the chasing of outstanding payments, reconciliation and banking on a daily basis
• Ensure the correct pro-rated fee is charged for applicants registering part way through the year
• Process refunds for registrants as and when required
• Maintain accurate records using the GDC’s customer relationship management (CRM) system to ensure the integrity of data is maintained
• Reviewing and updating departmental Standard Operating Procedures
• Draft correspondence to unsuccessful applicants and advise them on further action necessary in order for them to be registered
• Ensure applications that require further assessment or investigation are referred to the appropriate Registration Casework team

About you:

• Knowledge of database and record maintenance
• The ability to use the full suite of Microsoft Office applications to Intermediate Level
• Experience of working to tight deadlines; requiring the ability to plan and organise a varied and diverse workload and prioritise accordingly
• Good communication skills both written and verbal
• Proven ability to multi-task
• Commitment to ensuring quality and accuracy of work
• Commitment to own training and development
• The ability to work well in a team and individually with a proactive and reliable approach to work

Benefits:

To support this we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development

Some of our benefits include:

• 27 days holiday (plus statutory)
• Pension contributions up to 10%
• Buy/Sell annual leave
• Life assurance (4 x salary), income protection plan and enhanced sick leave policy
• Staff discounts including eye care contributions and discounted gym membership

If you feel that you are the right candidate for our Registration Officer, then please click 'APPLY' today. We look forward to hearing from you!

Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.

The GDC is committed to equality and diversity. We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural, and social backgrounds.