Spares Operations Manager

#GoWithYourFlow
Come and join us as a results driven Spares Operations Manager to to develop  spares through the branch network to land key business strategic plans and sales.
The Role:
We are seeking a highly motivated and experienced Spares Operation Manager to join our dynamic Operations team. As the Spares Operation Manager, you will play a crucial role in ensuring the efficient and effective management of our spare parts inventory and distribution network. This is a challenging and rewarding opportunity for a Spares Operation Manager with a strong understanding of supply chain management principles and a proven track record in spare parts operations.
Key Responsibilities

Build strong relationships with operational management teams and sales teams across all brands, ensuring that relative information is shared.
Coordinate and support agreed projects and initiatives as and when required, and that these are completed within any agreed timescales whilst continuing to provide the required level of support to ROSD & RM’s to help land key operational/business changes.
Represent Spares within the ROSD’s regions. Providing timely updates to ROSD’s/RM’s regarding business updates and regional performance versus KPIs. Ensure the right level of support is given to the Spares manager team. Supporting with induction and L&D of new Spares managers.
Identify locations with spares opportunities and implement the correct strategy (Digital vs Spares Manager) to ensure we are driving performance through branches.
Using knowledge of the market and competitors, support the development of the Company’s unique selling propositions and differentiators. Landing of new Spares initiatives/developments with existing and new customers.
Work in the appropriate manner to ensure that opportunities with customers are maximised, problems resolved, and service is maintained at the highest level at all times. 

You:
As a Spares Operations Manager, you’ll have an innovative and agile approach to identify growth opportunities. You’ll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.
Skills and competencies

Market experience within the merchanting sector and ability to transfer skills to the Spare Parts market.
A background in Key Account and Sales Management with the ability to demonstrate results.
Strong background in Customer Service environments.
Proven influencing and negotiation ability with a strong communication and adaptable leadership style.
Strong customer focus and in depth understanding of internal and external customer relationships and business processes.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don’t have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway. You could be just the person we’re looking for!
Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:

Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, we look out for each other
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an environment of inclusion so everyone can be their true self
And more!

#BelongWithUs
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.