Despatch Desk Operator

Job Title: Despatch Clerk Operator
Position Type: Temporary (Until August 2025)

Working Hours:

• Monday to Friday
• 07:00 - 16:00

Pay Rate: £11.50 per hour

Main Responsibilities

• Assist the Transport Coordinator to ensure the efficient operation of the despatch desk.
• Produce site paperwork, consignment notes, and picklists accurately.
• Operate the weighbridge (site-dependent) in compliance with company procedures and policies, ensuring vehicles are weighed in and out appropriately.
• Ensure goods are received and despatched accurately following company protocols.
• Produce accurate information for ship discharges (site-dependent).
• Clearly explain health and safety site rules to haulage contractors.
• Check legal compliance with required legislation (e.g., ADR documentation).
• Regularly communicate with haulage companies to ensure outstanding bookings are completed daily, addressing any issues with the Transport Coordinator and Site Management.
• Communicate politely and courteously over the phone.
• Confirm picklists accurately.
• Answer telephone calls and pass on detailed, clear messages.
• Follow company procedures for IT systems, business administration processes, and policies.
• Work under the guidance of the Business Support Services team to adhere to company policies and procedures.
• Perform any reasonable requests to ensure the efficient execution of the role.

Knowledge, Skills, and Experience Required

• A proactive, "can-do" attitude to ensure high levels of customer service.
• Excellent telephone manner with the ability to communicate clearly at all levels and maintain composure under pressure.
• Strong computer skills for accurate recording of information.
• Competence in PC applications, including Microsoft Word and Excel.
• Ability to work effectively in a small office team.

How to Apply

If you meet the requirements and are interested in this role, please apply directly to this advert with an up-to-date CV.

Acorn by Synergie acts as an employment business for the supply of temporary workers.