Holidays Assistant Manager/Rheolwr Cynorthwyol Gwyliau

Summary

Are you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust.

Ai eich prif flaenoriaeth yw rhoi pobl yn gyntaf a rhoi gwasanaeth o'r safon uchaf iddynt? Rydym yn chwilio am Reolwr Cynorthwyol Gweithrediadau Gwyliau a all helpu i sicrhau bod pawb yn cael y gwyliau gorau posib gyda’r Ymddiriedolaeth Genedlaethol.

What it's like to work here

Reporting to the Holidays Manager, you'll work in a large team working with Holidays Team Leaders & managing Holidays Operations Assistants helping look after our 19 wonderful cottages. The region you will be working in covers the NT estate area of Gower, Monmouth, Dinefwr, Llanachereon & Hafod. Training will be given & there are development opportunities working within the NT Holidays team.

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

Yn atebol i’r Rheolwr Gwyliau, byddwch yn gweithio mewn tîm mawr yn gweithio gydag Arweinyddion Tîm Gwyliau ac yn rheoli Cynorthwywyr Gweithrediadau Gwyliau, gan helpu i ofalu am ein 19 o fythynnod bendigedig. Mae’r ardal y byddwch yn gweithio ynddi yn cynnwys ardal ystâd Ymddiriedolaeth Genedlaethol Gwyr, Trefynwy, Dinefwr, Llanerchaeron a’r Hafod. Rhoddir hyfforddiant ac mae cyfleoedd i ddatblygu wrth weithio o fewn tîm Gwyliau yr Ymddiriedolaeth Genedlaethol.

 I ddysgu mwy am sut beth yw gweithio yn nhîm ‘Gwyliau’ yr Ymddiriedolaeth, cliciwch yma i wylio ein fideo.

Please see the full Welsh advert attached.

What you'll be doing

Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You’ll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we’re being consistent and keeping standards high everywhere.

Sometimes you’ll be working a desk, and sometimes out and about visiting holiday cottages and other sites, some of which may be remote. There will be occasional weekend work. You’ll keep the wider team on track with compliance requirements.

You’ll be the first point of contact for the caretakers. You’ll supervise and lead them through training, coaching and development. You’ll be co-ordinating rotas with bookings, organising changeovers and service cleans, and efficiently managing stock control, buying and stores. You'll help to recruit new staff, providing clear induction and training.

You’ll help to respond to incidents, and do all that’s needed to keep everyone safe. You'll also tackle unplanned tasks as they arise, to help keep standards high and people happy.

Who we're looking for

We'd love to hear from you if you’re:

• someone with practical operational experience in a holiday business
• good at talking to, and getting on with, all kinds of people
• used to achieving high standards of housekeeping, presentation and maintenance
• able to supervise and support others in your team
• confident with Microsoft Office
• familiar with health and safety procedures and compliance, and writing risk assessments

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.