Services Delivery Manager

Services Delivery Manager | Financial Services | London | Permanent | £70,000 + bonus

This is an exciting opportunity for an experienced, process driven Service Delivery Manager/Resource Manager to join a team determined to provide quality service delivery to a financial services client. In this role, you will be responsible for all aspects of the IT professional services delivered to the client. This includes: performance management, stakeholder management, customer on-boarding, service level performance/reporting, financial management, customer satisfaction, operational alignment, and managing new resources demand & improvement. 

Role Details: 

• Permanent 
• Up-to £70,000 plus bonus 
• Hybrid work model - ~2 days on-site per week 
• London 

Experience Requirements: 

• Financial Services experience 
• Strong client & customer facing experience - having the ability to gather & understand exact resource requirement as well as advising and determining exactly what resources the customer requires,
• Project resources management 
• PO Management / Working with change requests 
• Ability to have tough conversations and to push back in decision making processes when required

To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Services Delivery Manager | Financial Services | London | Permanent | £70,000 + bonus