Senior Interaction Designer PID907

The role

This role is aligned with DDaT Senior interaction designer https://guidance/interaction-designer#senior-interaction-designer A senior interaction designer is an experienced designer who works with minimal support and can influence and mentor others.

At this role level, you will:
• work with service managers and programme directors to develop design concepts
• potentially have responsibility across complex services
• help set direction and embed good practice within teams
• make important decisions based on research and understand how this research impacts others.

As a Senior Interaction Designer at Money and Pensions Service (MaPS), you will be responsible for improving engagement, customer satisfaction and ultimately the financial wellbeing of millions of people across the UK, particularly those with vulnerabilities. Working within a multi-disciplinary team, you will use your interaction design skills to ensure our digital products and services are desirable, effective, usable, accessible and inclusive. You will also work with the rest of UCD team to champion and evolve the practice of user centred design at MaPS and align it with the GDS Service Standard. Your design skills and experience will help MaPS achieve our mission of helping everyone in the UK make the most of their money and pensions.

Key accountabilities

• Guiding a collaborative design process for multiple or complex projects.
• Leading workshops, reviews, critiques and handovers.
• Helping evolve and champion the interaction design practice within MaPS.
• Building interaction design capacity within a multi-functional team by sharing insights, principles and best practices with non-designers.
• Collaborating with a cross functional team to implement the user experience vision for MaPS’s digital channels.
• Advising and teaching colleagues of all levels in your areas of special expertise.
• Helping internal colleagues and external delivery partners define and evolve agile ways of working.
• Identifying, understanding and mitigating the ways design decisions and processes may negatively impact users, especially those who are vulnerable or experience some form of exclusion.
• Working with Business Analysts, Policy and Proposition Managers, and Product Managers to understand business requirements and ensure they are addressed in your designs.
• Collaborating with relevant internal teams to ensure our services meet MaPS, DWP and GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection.
• Building prototypes for testing and review.
• Identifying and prioritising design assumptions.
• Helping user researchers to plan research to gain the insights needed to advance the design.
• Working with user researchers and performance analysts to use analytics, customer feedback and other internal and external data to identify areas for improvement and inform designs.
• Conducting user experience audits, heuristic evaluations, competitive reviews and other desk research.
• Creating and socialising experience maps, process flows and other design artefacts to understand and communicate the customer journey.
• Creating design documentation and assets including sketches, wireframes, low and high fidelity prototypes, sitemaps & specification documents.
• Helping Product Owners, Policy and Proposition Managers, and Omnichannel Analysts define KPIs and measure the success of our website against them
• Performing design quality assurance on the final delivered product or service.

Skills & experience