Holidays Operation Manager

Summary

We’re looking for a Holidays Operations Manager to be responsible for a high profile and year-round campsite, Waterclose Meadows and leading a small team of 5 staff and a growing group of volunteers. You'll make sure that all guests have their best possible holiday with the National Trust. You'll work closely with colleagues from the neighbouring property (Houghton Mill) and regularly communicate with a friendly team of campsite managers across the national portfolio, sharing best practice.

Interview date: 23rd January 2025 and Week-Commencing 27th January 2025

Salary: £26,832 per annum

What it's like to work here

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

Life on a campsite can be fast-paced at times and this role is both guest-facing and is required to be hands on with day-to-day campsite and compliance tasks. You'll join a team of positive people with a can-do spirit and have the opportunity to grow and learn in this position with dedicated training for this role as well as becoming part of a closely knit network of Holidays Manager for campsites at the National Trust, some of whom have been in post for more than ten years. You'll lead a small team and work alongside colleagues at the campsite every day. 

What you'll be doing

You'll be guiding your teams through various processes, including team development, compliance, operational maintenance and daily queries that you’ll need to help them with.

You'll work alongside Trust colleagues to explore new holiday opportunities in the area and to identify and develop new sites.

You’re responsible for the budgets of the holiday sites in your area, so you'll keep a close eye on controlling costs, targets and bookings.

As with any role involved in holidays, you'll also be meeting and talking to guests. Your daily contact with them will be essential for you to gain a deeper understanding of what they need from us and how their holiday could be improved. Your priority will be to provide excellent experiences for all our guests, every time.

Who we're looking for

We'd love to hear from you if you’re:

• flexible about working at peak times across the week
• dedicated to excellence, with a work ethic devoted to service
• adept at supporting teams remotely across a large geographical area
• experienced in managing risk and compliance, with a solid understanding of health and safety
• skilled at communicating, able to build rapport with your team and guests alike
• confident working with all kinds of teams in different departments and places
• a hands-on practical person, willing to muck-in with your teams to get things done.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.