Service Assistant

Summary

We’re looking for a Service Assistant to join us at The Firs: Elgar's Birthplace just a few miles outside of Worcester to help busy teams throughout our visitor operations.

Salary: £10,920 a year/ £11.50 an hour

Duration: Fixed Term Contract from 12th February until 23rd December 2025

Hours: 950 hours between February and December. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

You will work 3 days a week, Mondays and Fridays 9.30am-4.30pm and either a Saturday or Sunday from 10am-5pm. More about which weekend day can be discussed at the interview. 

Interview date: Monday 27th January 2025

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the site manager, you’ll be part of a small team of 3 working at The Firs: Elgar's Birthplace with support from the South Worcestershire portfolio. As well as working with our passionate team of volunteers who love chatting to visitors and telling them the story of Elgar, being a small team means there are opportunities to expand your skills.

The Firs is the birthplace to Sir Edward Elgar, one of Britain's greatest composers. He is known for writing 'Land of Hope and Glory' and the 'Enigma Variations' but here you will learn more behind the man who wrote these masterpieces. With our modern visitor centre you can explore some of his personal objects and manuscripts. When you step into the humble cottage you will get a glimpse of the world the great musician was born in and with a garden, woodland and orchard, we have loads to explore here.

Visitors are a vital part of what we do. As the Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. 

As part of your daily role, you will be working alongside our staff team and volunteers in delivering outstanding customer service across the property, welcoming and admitting visitors, and providing information and orientation. 

With training you will work on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising). You will also promote events, offers, products and benefits of actively supporting the National Trust. 

Additional activities will include supporting across the property/portfolio when needed and general cleaning in the visitor centre will also be required.

We’d love to hear from you if you’re:

• Focused on giving great service to everyone you meet
• A team player, but also happy to work on your own initiative
• Well-organised and adaptable
• Willing to learn new skills.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.