IT Support Engineer

Job Advert: 1st Line IT Support Engineer

Location: Hereford

Salary: Up to £32,000 per annum

I'm currently working with a rapidly growing Managed Service Provider (MSP) based in Hereford is looking for a talented 1st Line IT Support Engineer to join their team.

Why Join Us?

This isn’t your average IT support role! You’ll be part of a forward-thinking company with a varied client portfolio, giving you exposure to a wide range of industries and technologies. As we continue to grow, so will your opportunities. Whether it’s progressing into 2nd/3rd line support, specialising in areas like cloud or networking, or even moving into project management, the possibilities are endless.

What You’ll Do:

• Provide first-line technical support to our clients, ensuring excellent customer service.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with onboarding new clients and implementing IT solutions.
• Work closely with the 2nd/3rd line support teams to escalate and resolve complex issues.
• Maintain and update documentation for internal systems and client environments.

What We’re Looking For:

• A solid understanding of IT fundamentals, including hardware, software, and networking.
• Experience in a similar 1st line support role or an IT-related qualification.
• Excellent communication and problem-solving skills.
• A proactive attitude with a willingness to learn and develop.
• Familiarity with Microsoft 365, Windows Server, and basic networking concepts is a plus.

What’s In It for You?

• A competitive salary of up to £32,000 per annum.
• Ongoing training and development to keep your skills sharp and up to date.
• A clear progression path in a company that invests in its people.
• The chance to work in a supportive, collaborative environment where no two days are the same.
• Convenient Hereford location with potential for hybrid working arrangements.

Recruiter: Callum Thompson