Internal Account Manager

Countrywide Healthcare Supplies are looking for a dedicated and experienced Internal Account Manager to grow our market share in the South of England and Wales.

Internal Account Manager - Barnsley (office based role)

Full Time Permanent Monday- Friday

Salary band £25 - £28k (DOE) Uncapped bonus

Countrywide Healthcare are the leading specialist non-food supplier to care homes. Based at a new National Distribution Centre in Grimethorpe near Barnsley, the company provides a market leading service supplying an extensive range of PPE, nursing, medical, chemical, housekeeping and equipment products to care providers in all parts of the UK. The business has an unrivalled reputation and has enjoyed fantastic sales growth from £9.2m in 2014 to over £37m in our last financial year.

Role Profile

As the Internal Account Manager your role will be to take responsibility for growing incremental revenues across an existing customer base and onboarding new customers. You’ll grow and manage a portfolio of care homes, home care and other healthcare customers and build a strategic relationship with them by account reviews, gaining share of wallet, upselling, and cross selling to increase their lifetime value.

This is a great opportunity for someone with a genuine desire to increase revenue through sales and building strong relationships. It’s an exciting time for our growing business, we have ambitious plans and are looking for passionate and dedicated individuals with consultative sales skills to help us achieve our mission.

Key Responsibilities:

• Retain and grow an account portfolio in order to hit team revenue targets by introducing customers to our products, identifying opportunities, competitive win backs and gaining referrals.
• Develop long term profitable relationships with customers to ensure full growth potential of your portfolio.
• Acquire a thorough understanding of customers’ needs and requirements through a consultative approach.
• Work on key campaigns in order to increase revenue from our current customers.
• Conduct online client review meetings, coordinating customer feedback.
• Provide feedback on products, the market and competitor activity.
• Deliver against all agreed company and department service levels, supplying accurate and timely reporting as required.
• Produce and work to account development plans / quarterly sales presentations, team objectives and the company’s core values.

What we are looking for:

• Strong account management experience, working with a number of accounts through a consultancy style approach.
• Ideally your experience will be within the business-to-business sectors.
• Excellent written and verbal communication skills, able to communicate effectively with internal and external stakeholders.
• Tenacious with a desire to exceed targets and objectives.
• Ability to re-plan if necessary.
• Highly organised and efficient, able to manage and prioritise work effectively, with a good attention to detail.
• Using core Microsoft Office applications including the ability to analyse and interpret Excel spreadsheets. Must be able to use of Vlookups, pivot tables and margin calculation formulas.
• Time management and planning skills
• Full clean driving licence, for the occasional client visit.

At Countrywide, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.