Customer Service Administrator 1 year contract

Customer Service Administrator - 1 year contract
Location: Near Paddock Wood
Salary: £24,000 - £25,000
Hours: 8am - 5pm | 1-hour lunch break
Benefits:

• Full training and induction
• 22 days holiday + bank holidays
• Medicash and pension schemes
• 100% office-based role with a collaborative team

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and supportive environment? We're excited to offer an opportunity to join a dynamic distribution company near Paddock Wood as a Customer Service Administrator on a 12-month contract.

Why join this company?
Located just an 8-minute walk from the train station, our client prides themselves on their strong industry reputation and commitment to outstanding customer service. Their friendly, collaborative team works from a modern open-plan office with amenities such as a fully stocked staff kitchen, outdoor seating, and on-site parking.

What you'll do:
As a key member of the team, you'll:

• Handle customer inquiries via phone, email, and occasionally in person.
• Provide accurate information about products, orders, and deliveries.
• Resolve customer complaints efficiently and professionally.
• Maintain and update customer records in the CRM system.
• Collaborate with internal departments to ensure a seamless customer experience.
• Contribute to process improvements to enhance customer satisfaction.

Who you are:
You're a proactive, customer-focused individual with:

• Previous experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with PCs and software packages.
• The ability to thrive in a fast-paced environment and juggle multiple tasks.

What you can expect:

• A competitive salary package.
• Ongoing training and career development.
• A supportive and inclusive workplace.
• Regular social events and recognition for your contributions.
• The chance to work with an award-winning industry leader.

If you're ready to take the next step in your career and contribute to a company that values excellence and collaboration, we'd love to hear from you!

Apply now - this vacancy is being managed by Rhiannon Winn

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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