IT Service Desk Manager

 Service Desk Manager

Location: Newcastle

Salary: £45-55k + 10% bonus + excellent benefits

Type: Permanent

An industry leading national company are looking for a Service Desk Manager to join the business to look after a large internal service desk function.

You will be looking after a 1st and 2nd line team including team leaders and some change and delivery professionals.

This company are looking for a customer focussed person who offer strong leadership and road mapping to ensure the continued services of the it services.

This company are looking for someone with the following skills:

• Strong customer facing experience

• Experience working within a service desk

• Experience resolving application support issues

• Ability to escalate issues effectively to developers

• Experience managing or improving a service desk

• Previous leadership experience with mentoring, coaching, setting KPI's and SLA's

• ITIL

• Strong stakeholder management skills

Apply today for consideration.