Customer Support Consultant

Our client, a leading provider in technical search services, is seeking a Customer Consultant to join their Surrey based team. This role focuses on supporting the initiation and management of new searches, ensuring processes are completed accurately and efficiently. The successful candidate will play a crucial role in fostering strong client relationships, maintaining high service standards, and contributing to the team's success.

Benefits Include:

• Opportunities for professional development
• Friendly and supportive team culture
• Hybrid working

Key Responsibilities:

• Accurately review and process search orders promptly to meet client expectations
• Respond to customer queries via email and telephone, delivering clear and professional assistance
• Log customer queries and interactions onto the in-house system to ensure accurate tracking
• Perform regular updates to the client database, ensuring data accuracy and integrity
• Coordinate with internal teams to support seamless service delivery and customer satisfaction
• Maintain a high level of knowledge of the services provided, staying updated on industry standards and company offerings

Experience and Skills Required:

• Excellent written and verbal communication skills, with the ability to engage professionally with clients and colleagues
• A collaborative team player willing to support colleagues and contribute to a positive work environment
• A proactive learner, open to acquiring new skills and adapting to different systems
• Ability to quickly learn and navigate new software and databases

Why Join Our Client's Team?

Our client offers a dynamic, supportive environment where employees can grow and contribute to a respected brand in the property search industry. You'll gain valuable experience in client service and database management while working alongside a team dedicated to quality and continuous improvement.

If you're eager to develop your career in property services, apply today to learn more and become a valued part of this thriving team!