Bristol
Post Date, 03/01/2025
Salary: 30000-30000 per annum
We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis.
This role will be hybrid working once
Responsibilities:
• Provide remote Technical Support with occasional customer visits
• Provide assistance by phone, email and/or using a ticket management system
• Update the internal knowledgebase with issue resolution details
• Mentor and assist junior team members
Skills & Experience
• Good communication, documentation and customer service skills
• Experience of supporting the following:
• Microsoft server operating systems
• Microsoft Exchange
• Microsoft Active Directory
• VMware and/or Microsoft Hyper-V (VMware preferred)
• Microsoft Office 365
• Backup & Replication
• Microsoft Windows Desktop Operating Systems
• Experience of working in a busy MSP environment
• Experience of configuring and supporting network devices such as Firewalls and Switches
• Good understanding of principles of ITIL Framework
Technologies & Experience
• Experience working with Cloud Backup software
• Microsoft Remote Desktop Services
• Cloud computing and virtualisation technology
• Cloud Security
• Firewalls
• SANs
• Server Hardware & Switches
• Office 365 Migrations
• Scripting
You will be contacted on your provided email address.
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