Bristol
Post Date, 09/12/2024
Salary: 0-0 per annum
The Role
At Unite Students, we create a Home for Success by leveraging technology to empower students to thrive in their university journey.
As a Senior IT Service Desk Analyst, you will serve as a key technical expert within the IT Service Desk team, handling escalated issues and driving quality service delivery. Your role will involve managing complex incidents, providing guidance to the team, and supporting ongoing improvements to enhance service efficiency and customer satisfaction. You will work closely with other IT teams to ensure effective incident, problem, and service management, aligning with ITIL best practices.
This position is central to delivering excellent customer service, optimising support processes, and helping to develop junior team members skills in troubleshooting and IT service operations.
The IT Service Desk is the central point of contact for all IT incidents and service requests within Unite Students. As such, the role demands a focus on delivering excellent customer service while effectively troubleshooting technical issues, improving processes, and mentoring junior team members.
You will be joining a fast-growing, technology-focused company that is a market leader in its field. The role offers not only a chance to work in an innovative environment but also substantial opportunities for professional growth. We emphasise training and development, providing various resources to help you enhance your skills and advance your career. There are clear paths for internal promotions, allowing you to build a rewarding career with us.
What You`ll Be Doing
What We`re Looking for in You
Other Skills and Certifications
What You`ll Get in Return
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
You will be contacted on your provided email address.
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