Key Account Manager

Main Areas of Responsibility

• Nurturing key accounts to maintain and grow business relationships
• Increase the number of referring consultants and enquiries within your designated area
• Act as a main point of contact for clients and their needs
• Work alongside the Key Account Advisor (KAA) to address and resolve agency queries
• Follow up with all consultants in the patch regularly to ensure their needs are being met and to identify opportunities
• Support the director in achieving their objectives
• Action cross sell opportunities
• Maintain a record of existing accounts, record account/consultant profile information/ activity and competitor
• insights on the CRM system
• Account map every account to identify key stakeholders
• Support the teammemebers and consultants with legislation/ Umbrella training where necessary
• Attend face to face agency visits, and some hospitality where required
• Provide support to with agency merchandise and hospitality requirements
• Work alongside marketing team to produce agency specific documents where required
• Increase the organisation online social media profile

Location & Commitments

• 37.5hrs per week
• Office based - 3 days per week in the Central London office
• Some travel required for Client visits where necessary

Experience Required

• Minimum 2 years sales experience in the Umbrella industry
• To have worked in a similar role where the expectations split between sales and support
• Effective written and oral communication skills
• Experience in exceeding call targets of 50+ per day
• Superior organisational skills, with ability to work independently with minimal support
• Previous experience collaborating
• Experience in working with and maximising usage of internal systems and Sales CRM system