Customer Success Manager

Top reasons to work for this client:

• Basic salary to 55K per annum.
• Bonus.
• Hybrid working options (3 days per week in East London Office, Shoreditch) .
• Rewarding blend of onboarding, customer success, account growth and retention.
• Be the primary point of contact for your designated clients.
• Building client relationships with director level senior stakeholders and founders.
• Leading R&D Tax Credit Funding Consultancy working with cutting edge technologies.
• Fast paced, fun, autonomous and self-directed culture, flat management structure.
• Strong emphasis on career development.
• Change is embraced at this company so real scope to drive efficiencies and make an impact.

Benefits:

• Friday afternoons off.
• 30 days holiday per annum + bank holidays.
• Wellness budget, cycle to work scheme, discounted private health, season ticket loan, inclusive parental leave policy, study & charity leave.

Typical responsibilities include:

• Primary point of contact for assigned accounts, fostering strong, long-term relationships.
• Guide new customers through the onboarding process.
• Liaise with team leads to ensure on track to delivery of product within the agreed timeline.
• Engage key decision makers about upcoming contract renewals.
• Check-ins to assess client satisfaction and address concerns proactively.
• Advocate for customers' needs internally, ensuring they receive optimal value.
• Collaborate with the sales team to identify and maximise cross-sale and upsell.

Essential Requirements:

• Previous experience in Customer Success, Account Management, or Delivery focussed role.
• Strong understanding of CRM tools (such as Pipedrive / Salesforce) and project management software ( such as Asana / Trello).
• Exceptional communication and interpersonal skills.
• Highly organised with strong time-management abilities.
• Problem-solving mindset with a proactive approach to addressing challenges.