Customer Service Administrator

Customer Service Administrator
LetchworthPermanent
9am – 5pm 
£26,000 - £27,000
21 days holiday (increasing with service)
 
Join a supportive, collaborative team in a role that combines customer service, administrative tasks, and hands-on work in the warehouse. If you enjoy variety, thrive in a fast-paced environment, and value being part of a friendly team, this could be the perfect role for you!
 
Job Purpose
Contribute to a culture of customer satisfaction by managing orders, addressing enquiries, and supporting operational processes, including picking and shipping orders from the warehouse.
 
Key Responsibilities

• Customer Service:
• Respond to customer enquiries via phone, email, and instant message.
• Process orders promptly and assist customers with issues like returns, faulty merchandise, and delivery delays.
• Provide clear and friendly updates on products, services, and promotions.
• Record customer interactions and complaints in the system, ensuring efficient resolution.

• Update and maintain accurate records of orders and inventory.
• Collaborate with team members and management to enhance communication and processes.
• Support marketing efforts and assist with planning for annual exhibitions.

• Pick and pack customer orders to meet shipping deadlines.
• Perform regular stock checks and manage inventory.
• Receive and reconcile supplier deliveries, reporting any discrepancies promptly.
• Maintain a clean and organised workspace in line with Health & Safety guidelines.

• Strong communication and listening skills.
• A team-focused, results-driven attitude.
• Proven ability to multitask and thrive under pressure in a fast-paced environment.
• High attention to detail and problem-solving skills.
• A willingness to be hands-on and adaptable to changing priorities.