Parking Processing Manager

Job Title: Parking Processing Manager
Location: Medway
Employment Type: Temporary (Minimum 3-Month Contract)
Pay Rate: £18.63 per hour

Are you an experienced professional in the parking environment? Do you have a background in managing the back-office functions for Penalty Charge Notices (PCNs) and the issuing of parking permits? If so, we have an exciting opportunity for a Parking Processing Manager to join a dynamic council team on a minimum 3-month temporary contract.

As the Parking Processing Manager, you will lead the delivery of the council’s parking processing functions, ensuring compliance with policies, exceptional customer service, and efficient processes. This is a hands-on managerial role requiring office management experience and expertise in the parking sector.

• Oversee the penalty charge recovery and permit issuing processes, ensuring compliance with current policies.
• Respond to work volumes, manage staff cover arrangements, and maintain high standards of customer service.
• Monitor and manage budgets, including income and expenditure analysis, and prepare detailed reports.
• Conduct performance monitoring, staff development, and maintain strong working relationships internally and externally.
• Prepare, develop, and monitor contract documents, policies, and procedures, implementing improvements to enhance service delivery.
• Hold regular meetings with stakeholders, carry out one-to-ones and performance reviews.
• Assist in the development of parking policies and processes, ensuring coordination across all functions.
• Deputise for the Parking Business Manager as required.

• Proven background in a parking environment, specialising in back-office functions related to PCNs and parking permits.
• Office management experience is essential.
• Strong understanding of penalty charge recovery, permit issuance, and relevant legislation.
• Ability to manage budgets and prepare comprehensive reports.
• Excellent leadership and communication skills, with the ability to foster positive working relationships.
• Experience in developing and improving processes, policies, and procedures.
• Strong organisational skills with the ability to manage multiple priorities effectively.

• Competitive pay rate of £18.63 per hour.
• A minimum 3-month temporary contract with the possibility of extension.
• An opportunity to contribute to the effective management of a vital council function.
• A chance to enhance your managerial and operational expertise within the parking sector.

How to Apply
If you are a skilled Parking Processing Manager looking to make a meaningful impact, we want to hear from you! Apply today to join a forward-thinking team.

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