Hotel Receptionist

My client, a hotel near the centre of Worcester, is looking to recruit a Receptionist on a Permanent basis.

You will be part of the team that welcomes guests on arrival and offer your clients a first class service as soon as they enter the property.

The main duties of the role include

• Answering the switchboard and transferring calls as required
• Preparing guest accounts and restaurant bills, ensuring they are all kept up to date
• Taking guest reservations and entering them into the computer ensuring the availability is correct at all times
• Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift
• Dealing with guest requests and enquiries on a one to one basis and over the telephone
• Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly
• Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately

As a suitable candidate you will offer the following

- ideally, 12 months experience in a similar role
- Good communication skills
- Diplomacy to manage complaints and emergencies
- An ability to multi-task and manage your time
- be decisive when required

The pay-rate is £11.44 based on 40 hours per week, working week is based on 5 days out of 7

Keywords:

hotel reception, duty manager. supervisor, opera, reservations, check-in