IT Support Apprentice

Employer description:

This company is an IT managed service provider, based in Chalfont St Peter, primarily focusing on supporting clients in London and the Home Counties. We have clients in state primary education, business up to 100 staff and charities. We are looking to expand our established support team, maintaining high levels of services for our clients as we continue to grow is absolutely our key objective.

Overview:

The IT Support Apprentice role is based around resolving customer queries and faults. You will be the first point of call for both calls and emails to the IT helpdesk where you will undertake first line duties and rectify or escalate faults rapidly to reduce the impact to the customer. The main focus will be to ensure customers get a consistent great level of help and care, owning the experience with customers until completion, hand over to senior engineers or other internal teams as needed.

There will be great scope in this role for the right person, we are keen to build and develop our team so with the right attitude and willingness to learn there is opportunity to grow as a Support Analyst.

Responsibilities:

• You’ll join an existing and established team, adding additional support capacity to maintain the high levels of personal service we are known for
• This is a hands-on role, where you’ll be working with clients and partners every day to enhance their use of technology
• You will be able to work with clients, colleagues, partners and 3rd parties to progress support and implementation work
• Working with our apprenticeship partner to achieve your formal qualifications
• Building strong personal relationships with our clients, building stronger partnerships between the business and our clients
• You will work closely with the Operations Director and Managing Director to build a clear and detailed skills matrix, aligning this with the business needs, the apprenticeship and your own desires
• Working more and more with clients to train and educate and enhance their use of technology
• Joining the team to assist with our content marketing strategy, to identify technology that will be interesting and beneficial to our clients and prospects alike

Desirable skills:

• Interest in technology
• Excellent customer service skills
• Strong communication
• Eager to learn and develop
• Strong sense of ownership of your own responsibilities
• Team first mentality - we work as a team, egos are not accepted here
• Not phased by growth, change and high standards of work

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working week:

37.5 hours per week

Benefits:

• 28 days leave which includes bank holidays, raising to 30 days after 1 year
• Casual work dress once established in team
• Team lunches

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!