Customer Service Advisor

Customer Service Advisor

Woking

£25,000 (Rising after probation)

16 Month FTC

An international, successful business based in Woking are seeking a customer focused individual that is looking to work for a company that offer: 26 days holiday + Bank, Free Parking, Flexi working and an early finish on a Friday, this varied role is the heart of the business, you will offer clients the highest level of customer care in a varied role where you will be encouraged to grow and develop with the business.

Duties

• Be a lead point of contact at head office for all clients
• Handle customer enquiries via telephone, email and any other form of contact
• Build and maintain strong relationships with both clients and the wider teams
• Provide timely and accurate information and pricing to customers
  Ensure accurate and timely processing of customer orders and enquiries
• Maintain efficient and accurately log information
• Ensure that customer complaints are logged and that feedback from customer is shared with the wider business
• Discuss and process customer returns
• Make sure company policy is adhered to
• Help to develop internal company processes to ensure efficiency can be maintained
• Progress late deliveries with our various operations departments via the planning team

Skills

• Office based customer service experience
• A confident user of Outlook, Excel, Word, PowerPoint
• Maintain fantastic customer service skill and communication skills, written and verbal

• Be highly numerate
• A confident and clear communicator
• Work well under pressure
• Have excellent administration skills

Please apply for further information and the chance to be considered for this great opportunity!