Customer Service Coordinator

Customer Service Coordinator - Line Booking Processing (Deep Sea)

Full time, permanent

We are looking for a Customer Service Coordinator to join our Line Booking Processing team.

The successful candidate will work to ensure all import delivery bookings are handled efficiently and in a professional manner. Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally.

At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.

Skills and experience you’ll bring to us

• Ability to maintain high level of customer service, under pressure

• Work to tight deadlines

• Excellent communication skills, written and verbal

• Solution driven

• Effective time management skills and be flexible

• Ability to work individually and within a team

• Ability to multi-task

How you will help us and what you can expect

• Handle and process customer import delivery bookings in a professional manner & ensure timely resolution by phone or email

• Process data accurately in a timely manner ensuring that process and procedures are followed

• Maintain information on internal systems

• Provide support to all Import & Export customer service team as required

• Meet targets as specified

• Build relationships with teams throughout MSC

• Responsibility for ensuring that cargo is released to the legally entitled party once all criteria has been met

What We Offer You

• Buy or sell holiday scheme (opportunity to buy or sell up to 5 days)
• On-site artisan restaurant
• Discounted gym memberships
• Learning and development opportunities
• Dress for the day policy
• Generous pension scheme

MSC Group UK are proudly a Disability Confident Employer.

If you feel this is the next step in your career, please apply now.