Administration Assistant

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden, Corporate & Commercial are on the hunt for an administration assistant to help and support with the day-to-day tasks in the office. We are looking for a bright, personable, self-motivated individual for this entry level role. You will be supporting a team of Account Handlers to provide clients with appropriate advice and a quality service to meet their individual insurance needs.

We will provide you with all the training and support you need to learn our business, gain recognised industry qualifications and progress into an Account Handler role.

Please note this is a full-time, permanent opportunity based in our Romford office.

Overview:

• Assist in handling and directing incoming calls and emails.
• Ensuring records are kept up to date.
• Obtain renewal terms and present to client.
• Issue renewal documentation in line with contract certainty.
• Dealing with pre renewal queries from insurers, contacting the clients to validate
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system
• Following up on any outstanding requirements from client questions ensuring they are actioned by an appropriate team member.
• Distribution of emails to the correct people within the business.
• Doing adhoc work as and when requested.

Knowledge:

• A minimum of 12 months' experience in an administration position.
• A school/college/uni leaver looking to start a career in insurance.
• Knowledge of all Microsoft packages.

Skills:

• Self-motivated.
• A willingness to learn.
• Excellent attention to detail.
• Excellent customer service skills verbally and written.
• Being able to use your own initiative.
• Work well on your own and in a team.

Qualifications:

• GCSE Maths and English (or equivalent).

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.