Receptionist / Administration Assistant

Rugby District Children & Family Centres are a friendly welcoming service who work together with our partner agencies to support families and young people to achieve the best possible outcomes and improve their life chances. The service is tailored to local need with specific provision based on in-depth understanding of the local communities it serves. The Children and Family Centre service includes the following core elements: Coordination and administration of the designated Children & Family Centres, associated outreach provision and volunteer co-ordination; Provision of a range of stay, play and learn opportunities Service, locality and community development.

We are seeking to recruit an enthusiastic Administrator who will support our team at our Children and Family Centres which are based in Rugby District across our three Children and Family Centres: Claremont, Boughton Leigh and Long Lawford. You will be required to work across all three centres.

The post we are seeking to fill is for an Administrator working 30 hours per week, over 4 days, on a Monday, Wednesday, Thursday and Friday. Start time 8.30am; finish time 4.30pm. The salary band is £23,520 - £24,270 with candidates starting at the bottom of the scale (FTE for 36.25 hours per week), the pro rata equivalent for 30 hours per week is £19,465.00. The post is being readvertised; previous applicants need not apply. This advert will run until 19th January, however we may withdraw the advert early if there are a high number of applications. Interviews are planned for 28th January.

Roles and responsibilities specific to this post:

The role of the Administrator will be to provide a friendly welcome to families and colleagues coming into the centre in person and on the phone. You would use local knowledge of the community and early help provision to signpost families to relevant support. As a member of a wider admin team across the district you would work together with the team to share ideas and solutions and offer a consistent approach. You would offer this support through a variety of means including: virtual platforms, by phone, and in person. All of our work is all about making the biggest impact during the best window of opportunity in a child's life.

Objectives of Service:

To support the admin team across the Rugby District Group of Children and Family Centres in an efficient and effective manner. We are looking to appoint an experienced administrator who will be able to hit the ground running.

The administrator is the touchstone of the service and the first point of contact in the Children and Family Centre. You need to be confident with good communication skills. You will be exceptionally organised, ensuring that reporting systems are in place, data is collection and inputting.

The Children and Family Centre staff team includes our Administrators, Early Years' Practitioners, Volunteer Co-ordinator and our team of volunteers. We also work in partnership with a range of other services to support families including but not exclusive to Family Support Workers, Health Visitors, Midwives, Family Information Service, Parenting Project and Speech and Language therapists, who all bringing a rich mix of experience and skills to the work of each centre.

Job specific requirements:

It is especially important that the successful candidate is able to demonstrate experience of and/or an understanding of the following:

• Highly proficient in all Microsoft packages

• Being able to confidently input information on a database - training will be provided
• Use of Outlook to diary meetings, room bookings with various partner agencies and schedule tasks, accuracy is essential
• Dealing with information which is highly confidential, knowledge of GDPR
• Helping to maintain mailing lists and databases
• Meeting deadlines
• Able to handle a varied workload
• Confidence in communicating effectively with both internal and external audiences and our local community
• Confident to open and close the premises, this includes as a lone worker
• There are some physical aspects to the role, for example unpacking and storing items delivered, transportation of items across centres
• Flexibility, for example, we may ask you to change the centre you are working from in the event of staff illness or annual leave

Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract