Service Engineer - £35,000 to £50,000

Field Service Engineer
London
Salary - £35,000 to £50,000

Company

A leading technology business providing Installation and Maintenance of AV systems with customers globally, and projects throughout the UK and Europe.

Overview

A technical position providing exceptional proactive and reactive service engineering works for clients. The role is responsible for the accurate onsite fault finding and servicing of a range of Audio Visual hardware and software solutions for commercial clients throughout the UK. The FSE's undertake PPM visits to clients under contracts and train end users at such visits, where required.

Responsibilities

• Ensuring a prompt, and appropriate response to all client requests for assistance/support, working to defined SLA's and within contractual timeframes
• Accurate diagnoses and remedies of faults with AV systems onsite at client sites primarily based in London.
• Diagnoses and rectifying faults to ensure that AV systems and equipment are fully functional and that equipment and system down time are kept to a minimum.
• Provides PPM and reactive maintenance together with upgrades in line with the client’s requirements.
• Produces client reports
• Uploading files to processors, touch panels and applications along with making minor programming changes.
• Works with audio DSPs
• Configures Zoom Rooms, Microsoft Teams Rooms, Google Meets Hardware Rooms, Starleaf, Wireless Presentation Devices, Room booking systems all onsite.

Experience (essential)

• Solid and demonstrable experience working as a Field Service/Audio Visual Engineer within the AV industry.
• Strong knowledge of AV products and systems, their maintenance requirements together with the software and hardware that comprise them.
• Fully conversant with DSP technology, gain structure and the requirements of sound reinforcement within the presentation environment.
• Programming skills and proven ability to troubleshoot and remedy faults with AV systems and equipment.
• Knowledge of touch screen and web-based programming and control technology.
• Ability to read and interpret wiring diagrams, schematics and drawings.