Client / Property Accounting Manager

My clients are looking for a full time Client Accounting/Property Accounting Manager to lead the Client accounts team based in their Norwich office.

The role of Client Accounting/Property Accounting Manager is to ensure the effective financial management of client property portfolios and align processes across the department. The successful candidate is required to understand Qube software as well as good working knowledge of rules and regulations of service charges and HMRC VAT returns/reporting.

Key Responsibilities:

• Understanding and keeping up to date with rules and regulations of service charges
• Liaising with Accountants and property managers to ensure compliance with RICS guidelines
• Liaising with Partners and senior staff prior to the take on of new accounts/properties
• Relationship building and management of Partners expectations involving visits to other offices
• Annual/ Quarterly overseas tax reports
• Maintain departments metrics/KPI’s
• Unsettled receipts after clients
• Arrears chasing
• New client/tenant set ups
• Transfer accounts
• Stand-alone bank reconciliations
• First point of contact for staff and client complaints
• Arrange and conduct training for new members or staff
• Understanding of team responsibilities to cover during periods of annual leave/absence

Other Responsibilities:

• Financial Management and Control
• Ensure the accuracy and timeliness of financial reporting for client property portfolios, including budgeting, forecasting, reconciliations, and variance analysis
• Ensure adherence to best practices in cash flow management, balance sheet control, and budget compliance
• Client and Stakeholder Engagement
• Build and maintain strong relationships with key stakeholders, including clients, surveyors, and internal departments
• Act as a point of contact for client finance teams, providing regular updates and resolving any financial queries
• System and Process Improvement
• Standardise workflows and procedures across the team to ensure consistent service delivery and compliance
• Requirements
• Previous experience with Qube software
• Strong leadership and project management skills, with the ability to lead process any system changes
• Advanced proficiency in Excel and other Microsoft Office applications
• Familiarity with property accounting practices and financial regulations
• Dynamic leader with a proactive approach to problem-solving and team management
• Strong analytical and decision-making skills, with a focus on delivering results
• Ability to work under pressure and manage multiple competing priorities
• 5+ years' experience in a property or client accounting role, and 2+ years in a supervisory or management role is essential
• Proven experience in managing teams through change and system implementation
• Accounting qualification is preferred
• Experience in real estate or property management is essential

Benefits:

• 25 days holiday increasing each year up to 28 days after 3 years of service.
• Life Assurance of 4x your basic salary
• Private Medical Cover (After passed probationary period)
• Travel Insurance (After passed probationary period)
• Salary Sacrifice Pension Scheme
• Enhanced Maternity, Paternity, adoption and shared parental leave
• Enhanced carers leave
• Holiday Buy Back Scheme
• Long Service Awards
• Core working hours are Monday - Friday 9.00am - 5.30pm

This is a permanent full time position based on 37.5 hours per week (Monday - Friday) however, my client can discuss flexible working and they also operate a hybrid working policy. If you wish to find out more about this rewarding role please call Bryony Williams on or email