Salford
Post Date, 24/12/2024
Salary: 30000-35000 per annum
As a Service Operations Jeopardy Manager you will be responsible for ensuring that our customer service requirements are met, with the aim of enhancing customer satisfaction and improving the overall customer experience across all service levels for both new connections and network faults.
Client Details
Our client is based in the North West of England and they are dedicated to driving change across our local area and beyond. They partner with Internet Service Providers to optimise the UK's fibre network. Together they deliver the best possible customer experience whilst driving down costs and improving the speed of roll-out.
Description
As a Service Operations Jeopardy Manager you will be responsible for ensuring that our customer service requirements are met, with the aim of enhancing customer satisfaction and improving the overall customer experience across all service levels for both new connections and network faults.
With a clear focus and alignment to contractual requirements the Jeopardy Manager will play a key role in supporting all operational teams to provide efficient and effective resolution to at risk services while providing dedicated problem-solving techniques.
Key Result Areas:
Profile
Qualifications
ITIL foundation certification (desirable)
LEAN / Six Sigma (Green Belt) (desirable)
Relevant Experience
Experienced at working within a service operations environment (assurance & delivery)
Excellent understanding of network provisioning and diagnostics.
Problem / Incident / Change Management problem solving
Strong vendor management skills across a service environment
Good working knowledge of Microsoft Office packages including Word, Excel and PowerPoint
Experience and knowledge of FTTP installations.
Knowledge of PIA - duct and / or pole installations which will help with successful activations
Knowledge of the OR Network
Aptitude, skills and abilities
Focused on Coaching and Developing (desirable)
Creating a culture of continuous improvement
Professional at all times
The ability to work under pressure
Excellent problem-solving skills
Personal attributes
Customer driven
Team player
People skills
Motivated
Willing to get involved and be hands on when needed
Job Offer
You will be contacted on your provided email address.
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