Administrator

JRRL are looking for a confident Administrator for their client in Gravesend. The ideal candidate will have great attention to detail and be articulate in handling enquiries.

Hours: Monday – Friday 9am till 5.30pm (office based)

Main Duties for the Administrator:

• Delivering an exceptional level of customer service across all six legal departments, understanding client enquiries: providing friendly and knowledgeable information regarding the firm’s services via telephone and website enquiries.
• Accurate recording of client details and information. Inputting client data into a database system with the highest level of confidentiality, safeguarding financial and personal information to avoid breaches.
• Corresponding daily with Legal Advisors and Assistants regarding client enquiries, assisting Legal Advisors with opening client files, performing conflict searches and preparing estimates of fees for services.
• Monitor daily activities of each client services executive, disseminating daily duties, tracking performance and training staff on operating procedures and company services.
• Aid Senior leadership during executive decision-making processes and generating daily reports to recommend corrective actions and improvements.
• Produce monthly business development reports to review client activity and identify opportunities.
• Account duties including chasing outstanding payments, sending out statements, preparing debt recovery letters.
• Complaint duties – Dealing with dissatisfied clients to understand concerns, conduct full and thorough investigation, collating information from multiple sources, ensure complaints are addressed promptly and proactively.

Person specification for the Administrator:

• Ideally seeking someone with experience of working within a legal environment with some Accounts and/or litigation experience.
• Candidates need to be proactive with an eye for detail.
• Excellent communication skills.
• Ability to prioritise and meet deadlines.
• Competent in using Outlook, Word, and Excel.

Benefits for the Administrator:

• 25 days plus Bank Holidays.
• Private healthcare after six months of continuous employment.
• Workplace Pension.
• 30% discount on all legal services for members of staff where you instruct the company.
• 25% discount on legal services for staff’s immediate family members.

This Administrator role is a full-time permanent role. The salary range reflects the candidate’s level of experience. You would ideally have administration and office experience and a good standard of Microsoft packages to be considered for this job. This is a company that like to train and progress their staff.