Product Support Specialist

The role of a Product Support Specialist is to provide exceptional customer service, handling queries and issues with expertise and efficiency.

Client Details

Page Personnel are working with a reputable and long-standing organisation in the manufacturing sector. Headquartered in Leeds, they are dedicated to realising their vision of delivering exceptional customer service.

Description

• Offer expert guidance on products, providing both technical and commercial support via phone and email.
• Develop and deliver tailored product training for customers and internal teams.
• Keep the CRM system accurate and up-to-date with relevant information.
• Identify and document quality issues, sharing details with the appropriate Quality Manager.
• Stay informed about the latest developments in motors and controls through collaboration with related business groups.
• Assist in updating the E-shop with relevant product details and documentation.
• Provide the Regional Sales team with technical information to support their customer interactions.

Profile

A successful Product Support Specialist should have:

• A strong background in customer service.
• Exceptional communication skills, both written and verbal
• The ability to work effectively as part of a team
• Strong problem-solving skills and an ability to think on their feet
• A genuine passion for helping customers and delivering a high-quality service
• Good knowledge of retail products and services
• Proven experience in a product support role.
• Excellent problem-solving skills, with the ability to diagnose, troubleshoot, and implement effective solutions.
• Proven multitasking abilities in a fast-paced environment.
• Self-motivated and capable of working independently.
• Strong communication skills, with the ability to engage with customers across various channels and levels.
• Proficient in IT, including familiarity with CRM systems such as Salesforce.

Job Offer

• A competitive salary range of £28,000 - £32,000 per year
• Generous benefits package
• A supportive and positive company culture
• Opportunities for growth and development within the retail industry
• On site parking
• Yearly discretionary company bonus.