Junior IT Account Manager

Job Title: Junior IT Account Manager

Location: Dudley, UK

Salary: Up to £35,000 per annum

About Us: We are a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our diverse client base. Our team is passionate about technology and dedicated to providing exceptional service. We are looking for a motivated Junior IT Account Manager to join our growing team in Dudley.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients, ensuring their IT needs are met and exceeded.
• Account Management: Manage client accounts, including regular check-ins, addressing concerns, and identifying opportunities for additional services.
• Technical Support Coordination: Work closely with our technical team to ensure timely and effective resolution of client issues.
• Sales Support: Assist in the preparation of proposals, quotes, and presentations for potential and existing clients.
• Market Research: Stay updated on industry trends and competitor activities to provide valuable insights to clients.

Requirements:

• Experience: Previous experience in account management or a customer-facing role, preferably within the IT sector.
• Communication Skills: Excellent verbal and written communication skills.
• Technical Knowledge: Basic understanding of IT services and solutions.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Team Player: Ability to work collaboratively within a team environment.
• Education: A degree in IT, Business, or a related field is preferred but not essential.

What We Offer:

• Competitive Salary: Up to £35,000 per annum.
• Professional Development: Opportunities for training and career advancement.
• Supportive Environment: A friendly and inclusive workplace culture.
• Benefits: Comprehensive benefits package including health insurance, pension scheme, and more.