IT Support Technician

I’m excited to be recruiting an IT Support Technician on behalf of a fantastic client! This is a great opportunity for someone with a passion for IT and customer service to join a busy IT Support team and make an immediate impact.

In this role, you’ll provide essential 1st and 2nd line support, assisting users with technical issues and ensuring smooth day-to-day operations. It’s a varied and hands-on position, perfect for a proactive technician who enjoys problem-solving and engaging with customers.

Key Responsibilities:

• Deliver 1st and 2nd line support, troubleshooting hardware, software, and connectivity issues via phone, email, and in person.
• Log and manage support tickets, escalating where needed for efficient resolution.
• Support Microsoft 365, Windows 10/11, and other key applications.

• Demonstrable experience in IT support or helpdesk environment.
• Great communication skills with a customer-focused approach.
• Solid knowledge of Microsoft 365, Windows OS, and basic networking.