Claims Operational Team Leader

We are seeking an enthusiastic and motivational Team Leader to join our expanding Third Party Property Damage Claims Team.  Our busy department is responsible for managing the biggest claims spend in The ACORN group.  We pride ourselves on our commitment to supporting customers who have been involved in an incident with a Third Party.

As a PD Operational Team Leader, you will have a focus on building the competence of your direct reports and will enable your team to continuously develop and expand their individual skills.  You will be a confident communicator who can react quickly to change as well as help manage and minimize the cost of Third Party Claims.

Job title: Operational Team Leader (PD Department)

Location: Liverpool or Sevenoaks, office based/hybrid working

Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm

Salary: £33,000 - £42,000 plus an achievable annual bonus of £2500 paid quarterly

What you will be doing:

•            Leading a team of Third-Party damage handlers within our Property Damage department

•            Responsible for delivery of Team KPIs to support Department targets

•            Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare

•            Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of Third Party claims and prompt correct liability decision making

•            Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity and liability.

•            Maximise liability opportunities by promoting bold decision making and proactive claims management

•            To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training

•            Ensure telephony service standards are met and call philosophies are adhered to

What we’re looking for:

•            Experience of motor claims is essential

•            Experience in handling and/or managing Third Party damage claims is desired but not essential

•            Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance

•            Proactive decision maker who can deliver results

•            Highly motivated self-starter, able to work independently and meet deadlines

•            Creative problem solver, with ability to see the bigger picture

•            Responsive to change with a commitment to continuous improvement

•            Persuasive, strong, and confident communication skills

•            People Management experience essential

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. 

The Acorn Group is a Great Place to Work 2024/5. A record number of Acorn employees completed the survey. The results overwhelmingly revealed that the group is welcoming, supportive and a great place to forge a career. There is always room for improvement though. We have big plans to improve even further in 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• Perk Box Online & High Street vouchers and discounts
• Fresh fruit Deliveries twice a week*
• £250 Refer a friend bonus.
• Cycle to work scheme.
• Free eye test vouchers and a contribution towards the frames
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
• Free Hot Drinks*
• Regular Employment Engagement including ongoing competitions with fantastic prizes.
• Charity fundraising events

*On selected sites