Internal Sales Account Manager

We are delighted to be recruiting for our client based in Norwich who are looking to recruit an Internal Account Manager. This is an excellent opportunity to join a fast paced company that offers great benefits and working environment.

It is the Account Managers responsibility to achieve an annual gross profit target from the customer base, negotiating and agreeing terms which maximise the return on the resources employed. We are looking for someone with a Sales or Account management background for this role. This role will be 80% calling warm clients and existing business and 20% prospecting.

Role duties 

• Obtaining (prompting) enquiries from existing and potential customers.

• Regularly review allocated accounts with External Account Manager or Sales Manager identifying the future tactics to secure or develop the business.

• Negotiate payment terms with existing and potential customers to try to improve the return on investment.

• Use the pool of non allocated customers to win and develop business and eventually turn them into regular allocated customers.

• Identify available split by product for each allocated account.

• Review results monthly, identifying tactics to develop the full potential.

• Agree call off orders in writing with an end date for final delivery.

• Regularly discuss and review with customers any contract call off orders rescheduling with suppliers where necessary.

• Quoting customers for their requirements promptly and within the timescales agreed either converting immediately into an order or recording clearly for future reference.

• Sourcing material to satisfy orders or enquires within the timescales agreed.

• Following up previous quotations in an organised manner 

• Ensure purchase orders are progressed with suppliers to ensure customer’s orders are delivered on time.

• Entering customer’s orders into the computer system promptly and accurately.

• Place purchase orders, negotiating professionally.

• Enter purchase order details promptly and accurately into the computer system to ensure the customer’s requirements and delivery schedules are met.

• Resolve all customer complaints promptly (or refer immediately to line management) raising necessary paperwork without delay.

We are looking for the following skillset

Selling

Negotiating

Communication of information

Administration

Numeracy

Understanding of how stock and payment terms affect ROI

Please apply with your updated CV.