Account Director - CRM / Martech

We're working with a leading CRM and Martech agency with a passion for delivering exceptional customer experiences for their clients. Their innovative solutions have helped them build a reputation as world-class agency. They are now looking for a talented Account Director (or Senior Account Manager looking for a step up) to work closely with a Client Lead and Client Services Director to plan and deliver groundbreaking CRM Implementations and Marketing Technology programmes for an exciting mix of global clients. Clients span a breadth of industry sectors from Higher Education to Financial Services and lots more.

What you'll be doing:

As the Account Director, you will be responsible for leading the relationship with flagship accounts and ensuring that their marketing goals and objectives are met through large-scale digital transformation including CRM implementations and Martech. The Account Director will own, lead and manage day-to-day client strategies with a focus on impact. Some of your responsibilities:

• Be proactive in spotting and surfacing opportunities for growth (incremental spend)
• Support the Client Partner in the formulation of key account plans to drive the strategic
• direction of the account
• Develop and nurture key client relationships so we are a trusted and valued business
• partner
• Develop a good understanding of the client’s data and the technical solutions we
• manage and deploy, and the value it drives
• Working with the client stakeholders, Strategist, Delivery Lead and Strategic
• Consultants, to develop a roadmap to achieve the client’s business goals; data,
• technology and customer dialogue strategies
• Review and understand client account and project profitability

Requirements:

• Demonstrable experience in an Account Director role or similar, leading and managing CRM strategies, marketing programmes (or similar) activities and have experience with implementing complex technical solutions.
• Ability to challenge eloquently to support client and agency objectives
• Understanding of how technology and tools can support and enhance client activity
• An understanding of “agency Agile” and associated tools & techniques
• Confident with financials with a commercial outlook
• Active interest in learning about the markets our clients operate in

What you’ll get in return:

• B Corp certified with excellent reputation and longstanding client partnerships.
• Salary in the range of £45-£55k depending on experience
• Remote working or hybrid with one day a week in one of their office (South West or London preferable).
• Performance-based bonuses
• Opportunities for career progression within the company as they go through an exciting time of growth.
• A dynamic and collaborative working environment
• Regular training and development opportunities

Next steps:

If you are passionate about delivering exceptional customer experiences and have a proven track record in CRM or Marketing Technology focused agency, please apply right away.