Customer Support Administrator

Customer Support Administrator

NG6, Bulwell

£24,400 per annum

Full time, Permanent - 9:00am - 5:00pm

Are you an experienced administrator with a talent for building strong customer relationships? Join our client in Bulwell as a Customer Support Administrator, where you'll manage key administrative tasks and ensure customer satisfaction. If you're organised, detail-oriented and thrive in a fast-paced environment, we’d love to hear from you!

Responsibilities:

• Accurately process customer orders, ensuring timely delivery and adherence to customer requirements.
• Serve as the first point of contact for customer enquiries, providing professional assistance and escalating issues when necessary.
• Prepare and issue customer quotations, follow up on proposals and track progress on pending deals.
• Support the sales team by managing calendars, scheduling meetings and coordinating sales activities.
• Maintain and update customer information and project details in the CRM system, ensuring accurate and up-to-date records.
• Generate sales reports and provide insights to assist with forecasting and performance reviews.
• Liaise with manufacturers, suppliers and internal teams to coordinate projects from initiation to completion.
• Prepare and manage all relevant documentation, including contracts, invoices and delivery schedules.
• Maintain proactive communication with customers, ensuring they are informed and satisfied throughout the sales process.

Requirements:

• Proven experience in an administrative role.
• Proficiency in using SAGE software is highly desirable.
• Excellent organisational skills with a keen eye for detail.
• Strong interpersonal and communication skills, with the ability to engage effectively with clients and colleagues.
• Ability to manage multiple tasks simultaneously and prioritise workload efficiently.