Technical Support Assistant

Do you see yourself as an avid problem-solver? Do you enjoy finding solutions to problems and challenges? This role could be for you analytical thinkers who enjoy a brain teaser…

Time Appointments are delighted to be working on behalf of a multi-award-winning online software solution company who are looking to appoint an analytical, proactive and organised Customer Support Executive.

Our client is passionate about developing amazing product features and providing unparalleled support to their customers.

As the first point of contact, you will deliver exceptional quality of service to new and existing customers, provide clear and helpful information and have the ability to investigate and diagnose customer issues.

Key Responsibilities:

• First point of contact via email, telephone and live chat, offering prompt and accurate solutions to customer queries.
• Investigate and diagnose customer issues.
• Liaise with colleagues to resolve the most complex queries and escalate where appropriate
• Process customer orders.
• Contribute to and manage other projects.
• Working alongside the Sales Team to onboard new customers, provide telephone based training and other support.
• Identify trends in customer queries and work with other members of the customer support team to develop efficiencies and new customer support materials.

Skills & Experience Required:

• Always willing to learn, demonstrating proactivity and resourcefulness.
• Taking ownership of complex, bespoke queries and applying keen intelligence.
• Exhibit excellent drive, motivated to impress via quality of work.
• Always bringing enthusiasm and positivity.

Benefits:

• 25 days holiday + bank holidays
• Day off for your Birthday!
• 10% Employer Pension contribution
• Private medical insurance
• 4pm finish on Fridays
• Discretionary bonus
• 1-day WFH

(V/13109)