Home Ownership Progressor

Home Ownership Progressor

Salary: £19,026 - (£33,683 pro rata)

Position: Permanent, Part Time, 20 Hours Per Week – Monday – Friday (10am – 2pm)

Location: Birmingham

We are brave, we are ambitious, we are honest, and we are Citizen!

The ideal applicant will have a working knowledge of shared ownership leases, and preferably have worked within a sales and marketing role. A working knowledge of Microsoft outlook, word and excel, along with customer service experience is essential. You will have the ability to work as part of a team and on an individual basis, you will be a self starter with a flexible approach to work. You will be the central point of contact for all resale shared ownership queries and marketing, along with the processing of staircasing transactions.

In housing you can make a real difference, the role of Home Ownership Progressor will involve:

• Liaising with both the seller and the buyer of resale properties, along with estate agents and the seller’s solicitor’s
• Taking ownership of the companies’ resales and staircasing transactions from the start date through to legal completion
• Managing and updating the company website with available properties
• Handling customers calls relating to resales and staircasing
• Updating the sales database and marketing spreadsheets to provide accurate information
• Taking resales fees via the internal All Pay system

As Home Ownership Progressor we need you to have:

• Excellent communication skills
• Working knowledge of shared ownership resales and the housing industry
• Computer literate with good knowledge of word, excel and outlook
• Customer experience/sales background and comfortable dealing with enquiries and solutions

We would be really excited if you have:

• Social media advertising experience
• Marketing experience

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Competitive benefits:

• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Annual leave starts at 25 days per year ( This will be Pro Rata)plus bank holidays
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

• We provide IT and Home Office equipment to support hybrid working
• Occupational Health
• EAP – a 24/7 telephone counselling service providing free, confidential advice.
• Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Access to Citizen’s Wellbeing initiatives and Wellbeing platform

Learning and Development

• Extensive learning and development opportunities.
• Opportunity to study for a professional qualification
• Opportunity to join the Staff Consultative Forum and EDI Forum.

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 10/01/2025

Interview date: 20/01/2025

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.